Recently I had lunch with a friend who is an insurance adjuster, whose company does a lot of self-storage claim adjustments. He told me a story of his West coast counterpart who was reporting a large number of a new type insurance claim that he has had to…
QUESTION: I have read in several places that you say you do not like the term “Climate Control”. What is wrong with this term, and given that the industry uses it everywhere, what term should we use? ANSWER: My concern with the term climate control is exactly is…
QUESTION: Is it a good idea to have a minimum bid at any lien sale at our facility? ANSWER: I am not normally known to be quite so definitive with my answers in these articles but my answer in is particular instance is it is NOT a good…
QUESTION: Have I validly increased rent for my occupants if I give tenants written notice of the increase without obtaining a signature on a new lease? ANSWER: This is commonly asked question, and, I know that people have opinions that are all over the board on this subject.…
QUESTION: This month’s question is: I had an occupant who was a pharmaceutical representative who went into default after, I believe, he was fired from his job. After I went through all of the necessary notices, advertising, etc., I cut the lock and, as I expected it is,…
QUESTION: Can I change a Tenant’s address based on his/her email to me? (this particular question comes from the State of Florida ) ANSWER: Maintaining an accurate database of your occupants “last known address” is one of the most important and challenging aspects of the operation of your…
For those of you who have either worked with me before or heard me speak at an ISS Expo, you know that I believe that you should not try to explain your entire Rental Agreement to each occupant before or after they sign it, that it is the…
If I could offer you, the self storage operator, a product that would substantially increase the number of rents you collect on time every month, with less effort, and less time for collection by your manager, along with the potential of less “missing” money and mistakes, would you…
With the economy in such rough shape we are finding an increasing number of lawsuits filed against self-storage owners and operators. This is not a coincidence. It is a simple fact that when the economy struggles people look for other ways to make money and are much less…
Over the years many of you have heard me list some of my “ugly words” that I claim should never be used in the business of self-storage. On that list for the last several years has been the term “climate control.” While it may not be a term…
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