For those of you who have either worked with me before or heard me speak at an ISS Expo, you know that I believe that you should not try to explain your entire Rental Agreement to each occupant before or after they sign it, that it is the…

If I could offer you, the self storage operator, a product that would substantially increase the number of rents you collect on time every month, with less effort, and less time for collection by your manager, along with the potential of less “missing” money and mistakes, would you…

With the economy in such rough shape we are finding an increasing number of lawsuits filed against self-storage owners and operators. This is not a coincidence. It is a simple fact that when the economy struggles people look for other ways to make money and are much less…

There are many important provisions in a Self-Storage lease between the operator and a tenant. As a matter of fact, I often argue that if you bother to put a provision in your Lease Agreement with a tenant, it must be very important to you and relevant to…

Over the years many of you have heard me list some of my “ugly words” that I claim should never be used in the business of self-storage. On that list for the last several years has been the term “climate control.” While it may not be a term…

I have a new word to add to my list, that many of you have heard, of words to abolish from your self-storage vocabulary (see ISS 1/2/2007). That word is “free”. I see the word free all of the time in relation to self-storage. You may have read…

This one has been bothering me ever since the Question and Answer Session at the ISS Expo at the Venetian in Las Vegas in February of this year. I just had to write about it this month. A question was asked at the Session about using the facility…